Returns

We do not accept returns. We only issue store credit on full priced items within 7 days of receipt. Items must be unworn and have original tags. We do not do exchanges.

Shipping back to receive a credit is the responsibility of the customer. We are happy to provide a return shipping label. The shipping label cost will be deducted from your total credit.

Any items purchased with a discount code of ANY SORT are final sale. No store credit will be issued.

At VALERI, we take great care to ensure every item meets our quality standards. In the rare case you believe your item is defective, it must be returned for review before any refund or replacement can be issued. This allows our team and factory to carefully inspect the product, identify what may have caused the issue, and ensure consistent quality across all pieces.

Please note that damage caused by regular wear, stretching, or improper handling is not considered a defect. Refunds or replacements can only be processed once an item has been physically reviewed and approved.

All custom orders are final. Refunds will not be given for any custom orders. All conversations will be retained as proof of your acceptance of the item along with your receipt. 

We are not responsible for lost, stolen or damaged items. Including items lost or returned to me due to an incorrect address. Providing the correct mailing address is the sole responsibility of the Buyer. A refund will NOT be offered due to an incorrect address. Typically items shipped to a wrong address will be returned to me. It is up to the Buyer to then provide the correct address and pay for the postage to resend the item(s). Please verify all shipping information is correct BEFORE placing your order especially if item(s) are time sensitive.

Once you agree to our terms and conditions at checkout and process your order, you've agreed to all our policies.