Please allow 3-5 business days from the time you order until item is shipped. For expedited processing please email us.

Retail orders over $75 ship free UPS domestically!

We take no responsibility for lost or stolen packages. 

For INTERNATIONAL customers: We use UPS. ALL VAT or Customs tax are the sole responsibility of the customer. Please make sure you are aware of your country's policies regarding customs taxes.

We are NOT responsible for any lost items once the package is dropped off at the Post office. If you would like insurance on your package please email info@valerithebrand.com

If the package was received significantly damaged, please contact us at info@valerithebrand.com

If there was a mistake on our end, we would like to make things right. Please contact us as soon as possible so that we can address the issue.