Here's how to take the best care of your piece(s):
Hand wash, or machine wash using a mesh bag on a delicate cycle. Hang dry. Gently fold or hang to store.
As many items are made upon order, please allow 3-5 business days from the time you order until item is shipped. For expedited processing please email us.
Retail orders over $75 ship free UPS domestically!
We take no responsibility for lost or stolen packages.
For INTERNATIONAL customers: We use UPS. ALL VAT or Customs tax are the sole responsibility of the customer. Please make sure you are aware of your country's policies regarding customs taxes.
We are NOT responsible for any lost items once the package is dropped off at the Post office. If you would like insurance on your package please email info@valerithebrand.com
If the package was received significantly damaged, please contact us at info@valerithebrand.com
If there was a mistake on our end, we would like to make things right. Please contact us as soon as possible so that we can address the issue.
We do not accept returns. We only issue store credit on full priced items within 7 days of receipt. Items must be unworn and have original tags.
Any items purchased with a discount code of ANY SORT are final sale. No store credit will be issued.
All custom orders are FINAL! Refunds/exchanges are not accepted on any custom orders. All conversations will be retained as proof of your acceptance of the item along with your receipt.
We are not responsible for lost, stolen or damaged items. Including items lost or returned to me due to an incorrect address. Providing the correct mailing address is the sole responsibility of the Buyer. A refund will NOT be offered due to an incorrect address. Typically items shipped to a wrong address will be returned to me. It is up to the Buyer to then provide the correct address and pay for the postage to resend the item(s). Please verify all shipping information is correct BEFORE placing your order especially if item(s) are time sensitive.
Expedited/Rush orders- $10- $20 fee for next day/same week based on product availability.